Summary
IT Support & Networking professional with 3+ years of experience in IT support and operations, based in Makkah, Saudi Arabia. Supported approximately 300 users on-site and remotely, troubleshooting hardware, software, Windows operating systems, and network connectivity. Experienced in help desk support, incident and ticket handling with Zoho Desk, TCP/IP, DNS and DHCP, and assisting with IT staff and intern onboarding. Holds a Computer Science bachelor's degree and CompTIA A+ and Network+ certifications.
Experience
- Saudi Consolidated Engineering Company (K&A) — Government Project
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- Saudi Radwa Food Co.
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Experience Highlights
- Supported approximately 300 users on-site and remotely.
- Troubleshot network connectivity, hardware, software, operating system, and end-user computing issues.
- Managed IT support requests and incidents using Zoho Desk.
- Assisted with onboarding and training IT staff and interns.
Skills
IT Support and Help Desk; hardware and software troubleshooting; network connectivity troubleshooting; TCP/IP; DNS; DHCP; Windows Support; on-site and remote technical support; IT Operations; incident and ticket management; Zoho Desk; end-user support; IT staff and intern onboarding and user training.
Certifications
- CompTIA A+
- CompTIA Network+
Education
Bachelor's degree in Computer Science, Umm Al-Qura University
Second-Class Honors · GPA: 3.39 / 4
Projects
Tajreba Labs (تجربة) — Founder
An interactive platform that simulates IT support tasks. Learners practice networking, DHCP/APIPA, permissions, Group Policy, and security incident response using realistic help desk tickets and a simulated Windows desktop.
- Example labs cover DHCP/APIPA troubleshooting, Group Policy, folder permissions, and phishing incident response.
Visit Tajreba Labs